Privacy Policy

This Privacy Policy describes how Azinove Group (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website, the Azinove mobile app, our services, or interact with us. We are committed to protecting your privacy and ensuring transparency in our data practices.

We collect information you provide directly to us, such as when you contact us, book a call or use our services. This may include your name, email address, phone number, company information, and any other information you choose to provide. We also automatically collect certain information about your device and how you interact with our website through cookies and similar technologies.

We use the information we collect to provide, maintain, and improve our services, communicate with you, process transactions, comply with legal obligations, and protect our rights and interests. We may also use your information to send you marketing communications with your consent.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. Requests sent through the contact form are processed in HubSpot (hosted in the EU, in Azinove SAS’s account) so we can reply and manage the commercial relationship. Sign-ups to the Azinove AI waitlist on ai.azinove.com are stored in Azinove’s database and in HubSpot (both hosted in the EU, in Azinove SAS’s account) to manage early-access invitations. We may also share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. The providers that process data for the Azinove mobile app are listed in the “Azinove mobile app” section.

Azinove SAS (13 rue de Dahlenheim, 67200 Strasbourg, France; SIREN 897 432 324) publishes the Azinove mobile app and is the controller of the personal data it processes. The app is for Azinove clients and their contacts, whose accounts Azinove creates for a contracted project, and for customers of Azinove AI. It contains no advertising, analytics, tracking or crash-reporting tools, and it does not access your camera, photos, microphone, location or contacts.

Data the app processes

• Sign-in: your email address and password, sent over an encrypted connection to account.azinove.com. In the Azinove AI space, your email address, password and two-step verification code are sent to app.ai.azinove.com.
• Account: your name, email address and user ID. The app also shows your job title, department and phone number when they are in your account, but it never sends them.
• Your project content: the messages you write in your project channels, your review decisions (approvals, ticked checks, correction requests and their comments) and, if you delete your account, the reason you choose to give.
• Notifications: if you allow them, your device push token and its platform, so we can notify you about your projects and your account. The token is removed when you sign out or delete your account.
• Technical data: the app name, version, platform and language, recorded with your session, and your IP address, used to limit repeated sign-in attempts. When it starts, the app checks for updates with Expo; that request carries a random identifier created when the app is installed, which is not linked to your account.
• Preferences: your language and which notifications you have read are saved to your account. The theme stays on your device.

Your session is kept in the secure storage of your device (the Keychain on iPhone) and removed when you sign out. We use this data only to provide the app: sign-in, your projects, messages and notifications. We do not sell it, use it for advertising or track you across other apps or websites.

Service providers

These providers process the app data on our behalf:

• Vercel: hosting of account.azinove.com, with servers in Frankfurt, Germany, and of the Azinove AI console, in Paris, France.
• Neon: the database, hosted on AWS in Frankfurt, Germany.
• Expo (650 Industries, Inc.): relays push notifications to Apple and delivers over-the-air app updates.
• Apple: the Apple Push Notification service, which shows notifications on your iPhone.
• Postmark: transactional emails, such as the account deletion confirmation.
• Ably: real-time delivery of notifications to Azinove clients.
• Scaleway: hosting of Azinove AI in Paris, France, only if you use the Azinove AI space.

The text of a notification passes through Expo and Apple to reach your device. Expo, Apple and Postmark are based in the United States and Ably in the United Kingdom, so some of this data may be processed outside the European Union.

How long we keep it

We keep your account data while your account is open. When you delete your account, access closes at once and your personal data is erased or anonymised within 30 days. Messages you wrote in shared projects stay in the project without your name. Invoices, quotes, signed contracts and the accounting records linked to them are kept for as long as French law requires (10 years for accounting documents).

Deleting your account

To delete your account in the app, open the Account tab, choose “Delete my account” and confirm with your password. You can also follow the steps at account.azinove.com/en/account-deletion. Azinove AI accounts are managed in the Azinove AI console; to close one, write to us at the address below.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

You have the right to access, update, or delete your personal information. You may also have the right to restrict or object to certain processing of your information. To exercise these rights or if you have any questions about our privacy practices, please contact us using the information provided below.