The support queue grows faster than the team
A person reads every ticket just to decide where it goes and how urgent it is, before anyone solves anything.

AI development company · For US businesses
Azinove builds AI agents, LLM integrations and document automation for US companies, remotely from Strasbourg, France, and our headquarters in Bahrain. We take one workflow your team runs every day, connect AI to the systems that hold its data, and put evaluation, human approval, logging and cost tracking in place before launch.
45+ projects delivered · AI products shipped · Remote from France and Bahrain
When this service is useful
Most teams have already tried a chatbot. What comes next is AI wired into the way work actually moves.
A person reads every ticket just to decide where it goes and how urgent it is, before anyone solves anything.
Contracts, vendor invoices, W-9s and intake forms land in shared inboxes, and someone retypes their fields into the CRM or accounting system.
A prototype answered well in a meeting, but nobody knows how often it is wrong or what it costs at real volume.
A security questionnaire asks which AI providers process customer data, and nobody wrote the answer down.
How we frame the problem
The model is one component, next to the data feeding it, the tools it may call, the person approving its output and the logs.
LLM integration often starts from the model outward: a clever prompt first, and only later the questions about accuracy, permissions and cost.
We start from one workflow and its baseline, build an evaluation set from your real cases, then connect the model with narrow permissions, human approval and logging.
A workflow in daily use, where you can see how well the AI performs, what it costs and every action it took.
Capabilities
Where AI most often moves from experiment to daily use.
Agents that classify, route and draft replies to tickets, with a person confirming before anything reaches a customer.
Fields pulled from contracts, invoices and forms, validated, and sent to the system of record; uncertain cases go to review.
Answers from your own policies and manuals, citing the source and respecting who may see what.
Summaries and drafted records inside the tools your team uses, applied only after a human approves them.
Test sets built from real cases, output checks, action limits, full logging and per-request cost tracking.
Hosted model APIs compared with open-weight models on private infrastructure, for your data and volume.
Possible deliverables
The written scope lists which of these are included.
A written scope: workflow, baseline, data and acceptance criteria
An evaluation set from your own cases, rerunnable after every change
The agent, extraction pipeline or assistant, connected to your systems
Human approval steps, action limits and an audit log
A cost model per request and per month, with usage alerts
Data-flow and model-provider documentation for customer security reviews
Example scopes
Examples, not fixed packages. For a small business, custom AI usually starts with one of these.
Classify, prioritize and draft replies, measured against how your team handled the same tickets.
Turn one recurring document type, such as vendor invoices, into validated records in your CRM or ERP.
An assistant over defined internal documents, with citations, access rules and an optional self-hosted open-weight model.
Guardrails
Where we are, what we hold and what we do not promise.
We have no US office or US entity: the work is done remotely by our team in Strasbourg, France, and Bahrain, and on-site visits are not part of our standard offer.
We hold no SOC 2 report and no HIPAA attestation. If your use case requires them, we say so at scoping instead of working around it.
No accuracy rate, level of automation or return on investment is promised before evaluation on your own data.
Model providers, data retention, hosting location and log access are written into the scope.
How the engagement runs
Strasbourg is six hours ahead of US Eastern time, so most of the work does not depend on meetings.
A short call, then a written scope: workflow, baseline, data, risks and success criteria.
We build against real samples, with written async updates and recorded video demos.
We review evaluation results together; going to production is your decision.
Live with logging, cost tracking and human review, monitored as data and models change.
Frequently asked questions
Less about which model, more about who controls the data, the cost and the mistakes.
No. Azinove Group is two companies: Azinove W.L.L in Bahrain, our headquarters, and Azinove SAS in Strasbourg, France. We work with US companies remotely, and we would rather say that plainly than imply a presence we do not have. AI development suits remote work: it happens in code, data and written decisions, demos are recorded on video, and calls fall in the hours our days overlap.
Strasbourg is six hours ahead of US Eastern time, so our afternoon overlaps with the morning on the East Coast, and less with the West Coast. We plan around that instead of hoping for real-time chat: scoping is written, progress updates are asynchronous, demos are recorded so your team can watch them when it suits, and live calls are kept for decisions. You keep a written trail of every decision.
It depends on the data, the volume and your obligations. Hosted model APIs are usually the fastest way to start and need no infrastructure. Open-weight models deployed on private infrastructure give you more control over where data goes and can make sense at steady, high volume. We compare both on your own evaluation set, then document the trade-offs in quality, cost, latency and data handling so the choice is yours and explicit.
By limiting what it can do and checking what it did. Each agent gets the narrowest set of tools and permissions the task needs. Actions that change a record, send a message to a customer or move money go through a human approval step. Outputs are checked against rules before they are applied, every model call and action is logged, and the evaluation set is rerun whenever a prompt, a model or the data changes.
We measure cost per request during the pilot, on realistic volumes, so the monthly figure is known before launch rather than discovered on the first invoice. From there the usual levers are routing simple tasks to smaller models, caching repeated work, trimming the context sent with each call and setting usage limits with alerts. Cost tracking stays on in production.
Both, and we are clear about which is which. AI products we have built and shipped include PricingOS, an AI pricing-strategy platform, and Designease, an AI interior-design platform in Bahrain. For Kappeler Publicité in France we built a tool that automates CERFA administrative forms. Our clients are in Bahrain, France, Luxembourg, Germany and Switzerland; we have no named US clients to show you yet, and we will not pretend otherwise.
They can, if the scope is small and the task is frequent. For a small business, the right first project is one workflow that eats hours every week, such as sorting support email, extracting invoice data or answering internal questions from a policy manual. We scope that one workflow, measure it against how it is done today, and only suggest a second one once the first is working and used.
We can design for it, but we will be direct about the limits. We hold no SOC 2 report and no HIPAA attestation, and we do not give legal advice on what your obligations are. What we can do is keep data on infrastructure you control, use open-weight models when data must not go to a third-party API, restrict access and document every data flow so your compliance team can assess it.
Our work
Each client’s context, and what we built for them.
An AI-powered platform that automates the preparation of CERFA permit applications for Kappeler Publicité’s outdoor signage projects. It pairs a retrieval-augmented knowledge base of French signage regulations with Claude AI to pre-fill, check and generate the administrative paperwork each installation requires.
Build your pricing strategy with AI through a structured 9-step framework. Personalized AI Brain for product, market, and customer analysis.
AI-powered interior design platform for the Bahrain and Gulf market, built for designers and architects in the Middle East.
Let’s discuss the need
Tell us about one task your team repeats every day. In 30 minutes we will say whether AI fits it and what we would need to see.